FAQ
FAQ
Welcome to LiuMama Bakery’s Cake FAQ. The information below applies to cake orders placed through https://cake.liumama.com.my/.
If you require further assistance, please contact our support team at liumamabakery@gmail.com.
PRODUCT
Are your cakes suitable for all ages?
ORDERING
How can I place an order?
You can place your cake order through our website at https://cake.liumama.com.my/. If you need assistance, you may also contact us via email at liumamabakery@gmail.com, our Facebook page, LiuMama Bakery, or call us at 010-769 8378.
How far in advance do I need to place my cake order?
You can place your cake order on the same day or in advance, subject to order availability. You can select your preferred date and available time slot on the individual product page when placing your order.
For same-day pickup, LiuMama Bakery will notify you of the earliest available pickup time after reviewing your order and preparation requirements.
Can I place an order for same-day delivery?
Same-day orders are subject to order availability and delivery arrangements. Please note that same-day delivery is not guaranteed. For confirmation, please contact us at liumamabakery@gmail.com or +6010-769 8378.
Can I change my order after payment?
DELIVERY
How are delivery charges calculated?
How is my cake delivery arranged?
Can I select a specific delivery time?
Yes. You can select your preferred delivery date and available time slot on the individual product page when placing your order.
Our available delivery time slots are:
10:00 AM – 12:00 PM
12:00 PM – 2:30 PM
2:30 PM – 5:00 PM
For same-day orders, the requested time slot is subject to confirmation. Actual delivery times may be affected by traffic conditions, driver availability or other unforeseen circumstances.
What happens if no one is available to receive the delivery?
Please ensure that someone is available at the delivery address to receive your order. If delivery cannot be completed because the recipient is unavailable or the delivery details are incorrect, please contact us for assistance. Any refund or redelivery request will be assessed in accordance with our Refund & Returns Policy.
Do you deliver to condominiums, shopping malls or office buildings?
Can I arrange delivery to multiple addresses?
Please contact us at liumamabakery@gmail.com to confirm whether delivery to multiple addresses can be arranged.
What should I do if my cake arrives damaged or incorrect?
Please inspect your order upon receipt and contact us as soon as possible at liumamabakery@gmail.com. Include your order number and photos of the affected product, where applicable, so we can assess the issue and assist you.
PICKUP
Can I collect my cake earlier than my selected pickup time?
Please contact us in advance to confirm whether an earlier collection can be accommodated. For same-day orders, LiuMama Bakery will notify you of the earliest available pickup time.
What should I bring when collecting my order?
Can I change my order from pickup to delivery?
What if I cannot collect my cake on the selected date?
Please contact us as soon as possible at liumamabakery@gmail.com to discuss alternative collection arrangements.
PAYMENT
What payment methods are accepted online?
What payment methods are accepted in-store?
REFUNDS & CANCELLATIONS
Can I cancel my order after making payment?
Please contact us as soon as possible if you wish to cancel your order. Cancellation requests are subject to our order preparation status, Refund & Returns Policy and applicable laws.
How are refunds processed?
Once a refund has been approved, we will initiate the refund process within 3–5 working days. The time required for the refunded amount to appear in your account may vary depending on your payment service provider, bank or original payment method.
For more information, please refer to our Refund & Returns Policy.